TERMS & CONDITIONS OF SALE

We need 100% total customer satisfaction, so if for any reason you are not satisfied with your purchase, please let us know so we can resolve your issue or if you prefer to send it back to us. We are confident you will not be the first to do so.

All sales are subject to the following trading terms – these terms and conditions do not affect the consumers’ statutory rights.

We guarantee that the goods we supply will be to the correct specification as advertised; however, we cannot guarantee precise compatibility or suitability. It is the responsibility of the customer to check this before ordering. We try to ensure that all information provided is as accurate as possible. Still, we cannot be held responsible for any typographical errors in our advertising on our website or printed matter.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until we accept it.

The title of the goods remains with The White Pavilion Company until payment has been made in full.

FOR COMPLETE PEACE OF MIND, WE GIVE YOU A 5-YEAR GUARANTEE ON YOUR GAZEBO.

See our FAQs for more information. Questions about our Guarantee

Our guarantee applies to the original purchaser and gives total confidence to our customers. Our guarantee assures you that we will replace any item that fails to perform to its original manufactured standard. We source only the highest quality parts, which are why our products have never failed. We will replace the faulty item without charge. Delivery costs to areas outside the mainland UK will apply. Please note that electrical items and the transparent panel’s sections in the screens & canopy, zips, turnbuttons, carry the manufacturer’s 12-month guarantee.

DELIVERY: We will give you an estimated date of dispatch for your order. If we cannot meet for any reason, we will try to keep you informed of any delays and when you can expect delivery. While we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred due to a failure to meet estimated delivery dates and times. We use reputable carriers – very rarely do they fail to meet the planned delivery days. Delivery dates are based on our supplier’s production schedules, not ours and can take 8+ weeks after entering our production schedule. Normally, deliveries are much quicker. Please note – During our busy period’s deliveries will take longer. Delivery is to the front of your house. The driver is not authorised to move the contents to a different location.

Any shortages or damage to your delivery must be advised to us and the carrier by email and confirmed by telephone within 24 hours of delivery. Claims after that cannot be considered.

All goods offered subject to stocks and availability. If they are no longer available for any reason, we will try to provide an alternative product. Otherwise, we reserve the right to cancel the contract and offer a refund.

IMPORTANT – DISTANCE SELLING REGULATIONS

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a contract within fourteen days – starting from the day after you take delivery of the goods (a cooling-off period). You have the right to cancel for any reason.

If you wish to cancel a contract, you must email us and confirm by telephone, clearly stating your full details, invoice (order REF) number, and cancellation instructions. To cancel the contract, you must notify within fourteen days starting from the day after your delivery.

Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods in “as new condition” at your own expense to us within 28 days. Damaged and used items will not be refunded.

We will refund you the full amount paid for the goods, less a 10% restocking fee, within 30 days of receiving the returned goods.

CANCELLING YOUR ORDER BEFORE DELIVERY

We are happy to accept your change of mind and refund you.

A refund will be made within 30 days of notice of cancellation. A refund will not include the paid value of items that are part of a ‘special fabrication order’, including screens with transparent panels, all non-standard length screens & non-standard timber legs, skylight canopies, colours, and zips, which cannot be refunded. A refund will not include transaction processing fees. 

If you wish to cancel a contract, you must email us and confirm by telephone, clearly stating your full details, invoice (order REF) number, and cancellation instructions. 

We will not refund the value of a voucher paid.

PRIVACY STATEMENT

The details you share with us help us to bring you any offers we think you will enjoy. Your privacy is paramount to us.

Take a look below for more.

Our data protection policy.

Your personal information is just that – personal, so we will always treat it with the highest standards of security and confidentiality, and rest assured we never share any information about you with any other company for their marketing purposes.

It’s all part of our privacy policy. When it comes to quality, it’s all about the detail you can count on us to protect your information. We will send you the latest offers to keep you informed and inspire you.

We use your information only to confirm your identity to help protect you from fraud. We want to keep you up to date with exciting new ranges or unmissable offers we think may be of interest to you by contacting you by email or any similar internet-based communication as they become available.

If you already receive our marketing communications, we will continue to send them to you unless we think you are no longer interested in hearing from us or you ask us to stop. We hope you enjoy hearing from us just as much as we enjoy letting you know of any current offers or updates. We promise not to bombard you with too many communications. There are communications that you’d always expect to receive from us—for example, order confirmation, delivery, our instructions and customer service updates. We will not retain your data for longer than necessary for the purposes set out in this notice.

Different retention periods apply to different types of data. If you receive emails from us, you can choose to opt-out at any time or by emailing us at info@whitepaviliongazebos.co.uk, and we will delete your information from our records without delay.

You have the right to correct or update any personal information that is incomplete, inaccurate or out of date.

We hope this helps. Thank you for reading

COMPANY DETAILS

Registered in the UK
Company No. 02849222
Registered office: 3 Minster Court, Hugden Way, Norton Grove Industrial Estate, Norton, Malton, YO17 9NJ
VAT Registration no. 894 989 306