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FREQUENTLY ASKED QUESTIONS...

Still got questions about our White Pavilion Garden Gazebos? Well, I've put together a list of some of the most common questions we get asked here at White Pavilion, I hope it helps.

However, if you don't find the answer you are looking for below, then give us a call, we're always happy to help. We're open 8 am - 6 pm Monday to Friday and Saturdays up to midday or for out of hours enquiries email from our CONTACT page or call 01653 695 285 and leave your message, and we'll get back to you the next working day or sooner.

Want Help or some Advice?

We're here to give you gentle guidance : Call us on 01653 695 285 or send your message.

5-year-guarantee

THE FIVE YEAR UK GUARANTEE

We worked hard to make this a tough and stylish luxury wooden gazebo. The canopy, timber frame and steel fittings all come with a fuss-free 5 Year UK Guarantee. A White Pavilion Gazebo has an expected service life in excess of 20 years.  A 12-month manufacturers guarantee applies to transparent panel sections, zips, and electrical items. Our guarantee applies to the original UK purchaser. see Terms & Conditions.

QUESTIONS ABOUT OUR PRICES

If you want your gazebo to last many many years, it will be made with quality materials. Like our gazebos, with a robust high-quality canopy, stainless steel metalwork and pressure treated timber. We will not sell our gazebos to you with materials that will fail. Buying at the cheaper end of the market means an early disappointment and regular replacements.    Our quality not only lasts but it looks great for many many years. To put it simply, quality costs.

QUESTIONS ABOUT BESPOKE SIZED GAZEBOS

Sorry, we can only supply you with a choice of our Tuscany 3m x 3m or our Provence 3m x 4m or our Andalucia 3m x 6m   or our smallest Algarve 3m x 2m

Our canopies are designed with our unique tensioning system and shaped to our timber framework. They will not fit any other framework. Our canopies are designed to last 20 years, at least.  Sorry, we are unable to supply you with a bespoke size canopy.

Our choices of side screen are designed to fit White Pavilion gazebos only. We are unable to supply a bespoke sized screen.

QUESTIONS ABOUT GAZEBO DIMENSIONS

The indicated size of our gazebos and awnings [ ie Provence 3m  x 4m ] refers to the footprint, as measured from the outside of a leg to the outside of the adjacent leg. The canopy tensioning system, contained in the ends of the rafters,  protrude approximately 30cm  [ 12" ]. The standard walk-in height under the cross beam is 2.0 m. The overall standard height is 2.80m. We can supply longer legs. For a precise [ to the millimetre ] dimension contact us at [email protected] or call us on 01653 695 285.

QUESTIONS ABOUT PLANNING PERMISSION

This is a non-issue for you, so don't worry.

Planning permission for our gazebos is not usually required, even in defined Areas of Outstanding Natural Beauty. A White Pavilion Garden Gazebo is viewed as being similar to a greenhouse or garden shed. If you are unsure and would like some advice contact us on, 01653 695 285.

The photo shows our Tuscany 3m x 3m x 2.80m gazebo in Gerrards Cross, installed on top of a 2 step timber deck and located within 2 metres of the boundary.

Because of its location, within 2 metres of a boundary, it was outside the automatically approved 'permitted development' rules. i.e. over the 2.50 metre height limit and closer than 2 metres of the boundary. Planners visited this customer, after a 'moan' from a neighbour. They liked it and gave their approval.

Check out our website photos, and you will see dozens of our customers place their gazebo within 2 metres of the boundary. They did not apply for planning approval.

Our customers take the view that if it ever becomes a planning issue, they will apply retrospectively, and get it.

A word of caution. If you ask your neighbour for their approval, you risk getting the wrong answer.

Siting your gazebo, with the nearest leg, 2 metres or more from the boundary is within your automatically approved 'permitted development rules', so does not require any planning application.

Over the last 11 years and nearly 2,000 sales, we have never had a planning refusal because the gazebo is sited too close to a boundary. So in our customers experience the planners always give approval, as you can see with this example above.

The planners are not concerned with the minutia, i.e. 30cm [12"] too tall.

 

QUESTIONS ABOUT THE CANOPY

The PVC coated polyester fabric membrane designed for the commercial tent and marquee trade is a tensile fabric structure that makes it possible to create dramatic, exciting and striking canopies as it offers translucency, is lightweight and uses tension to create the three-dimensional form. Request your free samples on our CONTACT US page.

Yes, we can. Our most popular colour is white but we can offer a range of 40 non-fade colours. Request your free samples on our CONTACT US page.

The canopy material is manufactured in Germany by Verseidag, one of the worlds largest producers of tensile fabric. White Pavilion canopies are fabricated in the UK by JJ Carter Ltd, who have been manufacturing tensile fabric structures to exacting standards since 1988 see www.jjcarter.com.

A White Pavilion canopy is designed for a tough environment, -30° celsius to +70° celsius

Our fabricator has been supplying these canopies for many years without a failure. We guarantee the canopy for 5 years. The expected life is over 20 years.

Our gazebos can be attached together, we can supply a rain gutter to fit between each gazebo to give protection from the rain.

We can provide you with extra long legs (2.40 m) to give extra height clearance if necessary and supply rain guttering to match the canopy, to give additional protection from the rain.

Of course you can, a five-minute job, but why?  Many of our customers like to use their White Pavilion gazebo all year round. The canopy is designed to last 20 plus years. But it can be simply removed by undoing the fastening bolts - replacement is just as easy.

The White Pavilion's unique feature is its translucent canopy. This allows a soft light (85% of natural light) and gives 100% UV protection from the sun, particularly beneficial to schools for their outside classrooms.

Unlike a canvas material, the smooth surface makes the canopy almost self-clean when it rains. To keep it pristine, use very dilute mild detergent and thoroughly rinse off with the hosepipe a few times a year - do not use abrasives, solvents or a power washer.

With the small roof area the amount of rain collected means the drip off is limited. However, you can attach a silicon beading to the canopy above an entrance bay which will direct the run off water to the side.

The pvc material has passed all the relevant fire safety standards for the UK and Europe. It is safe to barbecue under a White Pavilion gazebo, The PVC coated polyester fabric is 100% waterproof and will withstand temperature extremes from -30 degrees celsius to +70 degrees celsius. 

Vents in the gazebo canopy are designed for extreme heat climates. They are often designed for the American market. The vents seriously reduce the strength of the canopy and will allow water to drip through. White Pavilion canopies will easily survive 100 mph winds and are 100% waterproof.

QUESTIONS ABOUT COLOURS

We can offer you a choice of 40 non-fade colours. See our Colour Options page or request your free colour swatch here

QUESTIONS ABOUT OUR DELIVERY AREAS

We deliver to the whole of the UK and Ireland. Also throughout Europe. We have delivered to Singapore and Florida. CONTACT US  see if we can supply to your chosen country.

QUESTIONS ABOUT THE WEIGHT OF THE GAZEBO

The maximum weight of each gazebo leg is 7 stone [ 44 kilos ] much less than the weight of an adult, so no problems attaching to your timber decking.

QUESTIONS ABOUT THE METALWORK

Although stainless steel is much more resistant to corrosion than ordinary carbon or alloy steels, in some circumstances it can corrode. It is ‘stain-less’ not ‘stain-impossible’. Stainless steel resists most oxidising acids and can withstand ordinary rusting. However under some atmospheric conditions in a costal environment tarnishing can occur. This can be easily removed with a stainless steel cleaner. Contact us for more information.

QUESTIONS ABOUT THE SIDE SCREENS

Screens are supplied with stainless steel marine quality turnbuttons that allow for permanent or temporary attachment.

The transparent panels are made from a commercial quality material but by their nature are not as robust as the pvc material. When not in use we recommend either hanging up or rolling up dry.

We recommend removing screens during high winds or prolonged windy conditions. Although the screens are a robust construction there is a limit to the amount of wind buffering they can take. By removing them completely or rolling up, the eyelets are less likely to tear the screen fabric.

 

QUESTIONS ABOUT DELIVERY

Allow 14 to 28 working days, but during our busiest periods, it can take longer. Sometimes we can shuffle our delivery dates so do let us know if you have a preferred date. Special order items such as colours will depend on our fabricator's schedule and can take as much as 6 weeks.

We could include a standard delivery price in our prices but that would mean some customers would be paying unnecessarily more. We feel that our customers should just pay for their own costs.

 

Delivery area 1 other UK postcodes                                                                                                        

125

Delivery area 2 CF,CT,DD1-7,DD11,DG,EH,EXFK,G,KA,KY,LL,ML,NP,PA1-19,PH1-14PL,SA,TA,TD,TQ

145

Delivery area 3 DD, PH 6, PH 8-12,FK 18-21, TR                                                                                                

165

Delivery area 4 Highlands, UK Islands, Northern Ireland, Republic of Ireland, Europe, Worldwide - call us for your quotation on 01653 695 285                                               

 

Our gazebos weigh up to 400 kilos, delivered on the special double-sized pallet ( 2.40 m x 0.80 m ) so we have to use a commercial carrier with a tail-lift vehicle who charges commercial rates. If you have a suitable vehicle you are welcome to collect from us - Malton, North Yorkshire YO17 9HQ.

We deliver throughout Europe and have shipped as far as Florida and Singapore

The delivery is to the front of your house. The driver is not authorised to break down the delivery and move items.

A delivery pallet truck, used to move your palletised gazebo, is designed with small wheels to move across smooth surfaces. Unfortunately, they will not run on uneven surfaces, gravel or grass. And with the weight of your delivery, it is almost impossible to safely move up or down a slope. Kindly let us know if you have any of these issues.

QUESTIONS ABOUT HEATING

The intense heat from gas heaters could lead to canopy damage. Heat from a gas heater will blow away in the slightest breeze, heating your garden instead of you.

Our infrared heaters heat objects, not the air, so warms you and your furniture no matter what the wind does. Just the same as the infrared heat from the sun. There are many infrared heaters on the market,  but after extensive testing, there is only one infrared heater we know of, that will not damage the timber and your canopy. For your added reassurance it's made in the UK. For more information see our INFRARED HEATING.

The 1500w infrared heater we recommend is waterproof IP 55 rated, which means it can be safely fitted outside. Made in the UK. For more information see our INFRARED HEATING.

Electrical items must only be installed by a qualified electrician.  For added safety, we recommend the fitting of a residual circuit breaker type C.

QUESTIONS ABOUT LIGHTING

All White Pavilion gazebos have a discrete channel which hides light, heater and speaker cables. See photo on our Heating & Lighting page

Electrical items must only be installed by a qualified electrician.

QUESTIONS ABOUT WEATHER

Our gazebos are designed to resist high winds and have regularly survived wind speeds in excess of 100 mph. Our gazebos have withstood Hurricane Irma, Hurricane Daisy & Hurricane Ophelia. In fact, we have never had any of our nearly 2,000 gazebos damaged by Hurricane winds.

There is normally no need to remove the canopy. If you are concerned about flying debris the canopy can easily be removed, a 5 minute job. With the screens rolled up it allows the wind to freely pass through. The screens are very tough but constant wind buffering can damage the eyelets.

Not an issue because of the strength of the construction and the exceptionally strong canopy. It can take the weight of a person, in fact with its smooth surface snow slides off.

Even in high wind conditions, any draught is virtually none existent. Assuming, of course, you have side screens in place.

QUESTIONS ABOUT INSTALLATION

A White Pavilion comes complete with all the fixings, instructions and pre-drilled timber. It makes installation quite easy for the average DIY person. We would suggest a two-person team; our two smaller gazebos take about half a day to a leisurely day to install.

To make it more secure we include a stainless steel box section and construction anchorbolts for attaching to your patio, timber decking or garden. Please note, that a premium quality gazebo is always securely attached to the ground.

Our White Pavilion Garden Gazebos are designed to be dismantled and reinstalled. Don't leave it behind when you move house.

Most of our customers choose to self-install, often with family and friends. Our instructions do work! In the unlikely event of you needing that extra bit of help, we are here, just in case.

We have a number of recommended installers, call us to see if we have one to cover your area - 01653 695 285

QUESTIONS ABOUT MAINTENANCE

A wash with diluted mild detergent and rinse off with a hosepipe a couple of times a year will keep it looking good. As you would with your car it's best to remove bird dropping as soon as possible. Do NOT use chemicals, abrasives or a power washer as this will damage the acrylic protection.

REGULAR MAINTENANCE OF YOUR WHITE PAVILION GAZEBO

To prolong the life of your White Pavilion gazebo and to keep it in the best of condition regular maintenance is essential.

Your local atmospheric conditions may require more regular maintenance. Failure to carry out regular maintenance may invalidate your guarantee.

  • Check and clear drain holes at the end of each rafter. This is essential maintenance. Timber is in constant contact with water will rot! Check & clear four times a year.
  • The shiny surface makes the canopy and screens almost self-cleaning. To keep it pristine use a dilute washing up detergent and rinse off with the hosepipe. Do not use any abrasive product, solvents or power washer. Clean the canopy twice a year.
  • Hot Tub Gazebos: The underside of the canopy can be affected by chemicals and excess water evaporation from your hot tub which may give rise to mildew forming. Regular cleaning will reduce this.
  • Temperature changes can sometimes lead to a slackening of the nuts. Check twice a year.
  • Stainless steel can be affected by atmospheric conditions with tarnishing occurring in areas close to the coast. To remove salt deposits clean with a mild detergent and nylon brush. Should you experience tarnishing contact us - we can recommend a specialist cleaning product.

QUESTIONS ABOUT OUR GUARANTEE

THE FIVE YEAR UK GUARANTEE

Our UK guarantee applies to the original purchaser and gives total confidence to our customers. Our UK guarantee applies to UK locations only, gives you the assurance that we will replace any item that fails to perform to its original manufactured standard. We source only the highest quality parts which are why our products have never failed. We will replace the faulty item without charge.  Delivery costs to areas outside mainland UK will apply. Please note that electrical items and the transparent panels sections in the screens & canopy carry the manufacturer's 12-month guarantee.

White Pavilion reserves the right to substitute the failed product with a similar product should the item or model, or colour is no longer available.  Any replacement will be for the failed product only, but only where compatible parts are still available.  The original warranty period is not extended in the event of a repair or replacement.

In the event of a claim, it is the customers’ responsibility to contact White Pavilion Gazebos at [email protected] and supply a copy of a proof of purchase.  Or call us on +44 (0) 1653 695 285.

We are confident that our gazebos will give you many many years of service.

We need total customer satisfaction. Subject to your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000 any amendments are not affected by any of our terms and conditions.

LUXURY GARDEN GAZEBO

White Pavilion Gazebos make your garden the place to be, in rain or shine. Our high quality gazebos are not designed just for the summer. Get more from your outdoors, all year round. The fitted side screens and an infrared heater mean you and your guests will remain dry and warm all day (and night). And with our range of colours they can blend in, or stand out, as much or as little as your heart desires.

YOUR QUICK GUIDE TO THE BEST FEATURES

“Compare us to other gazebos. Only a White Pavilion Gazebo will give you......”

✓  Long Life Canopy: 20+ years 

✓  Long Life Pressure Treated Timber

  Stainless Steel Brackets & Fixings

  Translucent ‘Self Clean’ Canopy: get your sample

  100% UV Protection

  100% Waterproof

  Tested To Safely Withstand 100+ Mph Winds

  32 Colour Choices : order your colour swatch

  Optional Side Screens: see side screen options

  Optional Infrared Heaters: check out heater options

  Simple Self Build : see the video

  Can be dismantled and moved to your next house

✓  Can be installed on your patio or timber decking

  Installation service available in most areas

✓  5 Year UK Guarantee

 “We have sold more than a 1500 gazebos since 2007. No other gazebo sold in the UK gives you so much value”

Want Help or some Advice?

We're here to give you gentle guidance : Call us on 01653 695 285 or send your message.

WHAT OUR CUSTOMERS SAY

Manager, New Inn Tresco, Isles of Scilly
  • "Just to let you know that your tough gazebos shrugged off yesterdays 115 mph storm without a problem. I wish the rest of the Scillies had done so well.”

More Reviews from Real Customers

Customers are the Experts....Not the Salesman

5-year-guarantee

5 YEAR GUARANTEE

We worked hard to make this a tough and stylish luxury wooden gazebo. And I'm happy to put my money where my mouth is. The canopy, timber frame and steel fittings all come with a fuss free 5 Year Guarantee. A White Pavilion Luxury Gazebo has an expected life in excess of 20 years.

100% WATERPROOF CANOPY

With a 100% waterproof canopy, it will withstand temperature extremes from -30 degrees celsius to +70 degrees celsius. Snow build up isn't a problem either, as the smooth outer surface lets the snow simply slip off once it starts getting warmer - but to be certain I designed the canopies, when assembled, to support weight of an average grown man.

TOUGHENED STEEL

All metal fixings, nuts and bolts are made from 304 stainless steel, which gives the White Pavilion Gazebo's not only extraordinary strength, but also almost unlimited life. But the brushed finish of these exposed steel brackets and base also gives the White Pavilion Gazebo's a distinctive, stylish and contemporary look.

EXTREME WIND TESTED

Wind is the greatest threat to any gazebo. So, I've built the White Pavilion Hospitality Gazebo to withstand even the strongest storms. Every White Pavilion Gazebo is certified to withstand wind speeds up to 27 metres per second - that's a force nine gale to you and me. Our highest windspeed recorded is 115 mph on the Isles of Scilly in Cornwall, and they survived intact!

More Reviews from Real Customers

Customers are the Experts....Not the Salesman

OUR TRANSLUCENT CANOPY

Who wants to be in the dark? This is why our customers choose a White Pavilion Gazebo.

Our stylish PVC translucent canopy is undoubtedly tough, and added strength is added using our under tension fitting process. But its also beautiful, allowing a soft natural light, that also provides protection from harmful sun's ultra-violet light. Its smooth finish is easy to clean, in fact is self cleans in the rain, and has a life expectancy of 20 years. It can be simply removed but is designed to be on permanentely in all weathers.

TIMBER FRAME

White Pavilion Garden Gazebo are built using engineered timber made with sustainable Northern European Redwood and certified by the Forest Stewardship Council (FSC). All the timber is then treated with Osmose Naturewood to ensure protection from decay and infestation for many years. Osmose Naturewood products are environmentally safe and can be painted or stained to match any outdoor colour scheme.

EXTRA LONG LIFE CANOPY GUARANTEE

Canopy also available with the skylight option as shown

What is the canopy material?

The pvc membrane canopy material is designed for the commercial marquee industry, is a tensile fabric structure that makes it possible to create dramatic, exciting and striking canopies as it offers translucency, is lightweight and uses tension to create the three dimensional form.

The fabric we use is the 650 gsm marquee grade PVC. This material has a tensile strength in excess of 5 tonnes per metre for a single thickness.

The quality of our canopy means it will survive 100+ mph winds…will last 20+ years…self clean in the rain…and is translucent to allow soft light.

“After selling more than 1500 gazebos we know how tough our canopies are. In fact we have never had to replace a failed canopy. That’s how good our quality is."

Tim Burdekin, Designer & Managing Director

YOUR CHOICE OF 40 non-fade COLOURS

We can offer you a huge range of coloured screens and canopies to replace the standard white canopy that comes with your garden gazebo. White is still our most popular colour, but that doesn’t mean it’s for you, so to request a free colour swatch just head over HERE

More Reviews from Real Customers

Customers are the Experts....Not the Salesman

TOUGH DECISION?
CALL 01653 695 285 TO DISCUSS YOUR REQUIREMENTS
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