We need 100% total customer satisfaction so if for any reason you are not totally satisfied with your purchase please let us know so we can resolve your issue or if you prefer to send it back to us. We are confident you will not be the first to do so.

All sales are subject to the following trading terms - these terms and conditions do not affect the consumers’ statutory rights.

We guarantee that the goods that we supply will be to the correct specification as advertised however, we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website or on printed matter.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by us.

The title of the goods remains with The White Pavilion Company until payment has been made in full.


See our FAQs for more information. Questions about our Guarantee

Our UK guarantee applies to the original purchaser and gives total confidence to our customers. Our UK guarantee applies to UK locations only, gives you the assurance that we will replace any item that fails to perform to its original manufactured standard. We source only the highest quality parts which are why our products have never failed. We will replace the faulty item without charge.  Delivery costs to areas outside mainland UK will apply. Please note that electrical items and the transparent panels sections in the screens & canopy carry the manufacturer's 12-month guarantee.

We will give you an estimated date of dispatch for your order. If these dates cannot be met for any reason, we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times. Delivery is to the front of your house. The driver is not authorised to move the contents to a different location.

Any shortages or damage to your delivery must be advised to us and the carrier, by email and confirmed by telephone, within 7 days of delivery. Claims after that date cannot be considered.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise, we reserve the right to cancel the contract and offer a refund.


Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a contract within fourteen days - starting from the day after you take delivery of the goods (a cooling off period). You have the right to cancel for any reason.

If you wish to cancel a contract, you must email us and confirm by telephone, clearly stating your full details, invoice (order REF) number and cancellation instructions. To cancel the contract, you must give us notice within fourteen days starting from the day after your delivery.

Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods in “as new condition” at your own expense to us within 28 days. Damaged and used items will not be refunded.

We will refund you the full amount paid for the goods, less a 10% restocking fee, within 14 days of receipt of the returned goods.


We are happy to accept your change of mind and refund you.

A full refund will be made within 14 days of notice of cancellation. Subject to items not being part of a ‘special order’ which cannot be refunded.


We are committed to safeguarding the privacy of our customers - we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998. The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods - this includes name, address, telephone phone numbers and email address. We will not give, sell or swap your details with any third party companies or individuals.


Registered in the UK
Company No. 02849222
Registered office: Spring Bank House, Easthorpe, Malton, North Yorkshire, YO17 6QX.
VAT Registration no. 894 989 306


The White Pavilion Company Ltd
Hugden Way,
Norton Grove Industrial Estate,
Norton, Malton,
North Yorkshire,
YO17 9HQ.

Telephone: 01653 695 285
Email: [email protected]


The White Pavilion Company Ltd
Hugden Way,
Norton Grove Industrial Estate,
Norton, Malton, 
North Yorkshire,
YO17 9HQ.